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Standard Complaint Resolution Procedure

  1. Standard Complaint Resolution Procedure for Improving America’s Schools Act Programs

    This complaint resolution procedure applies to all programs administered by the Department of Elementary and Secondary Education under the Goals 2000: Educate America Act and the Improving America’s Schools Act (IASA).

    A complaint is a formal allegation that a specific federal or state law or regulation has been violated, misapplied, or misinterpreted by school district personnel or by Department of Education personnel.

    Any parent or guardian, surrogate parent, teacher, administrator, school board member, or other person directly involved with an activity, program, or project operated under the general supervision of the Department may file a complaint.  Such a complaint must be in writing and signed; it will provide specific details of the situation and indicate the law or regulation that is allegedly being violated, misapplied, or misinterpreted.

    The written, signed complaint must be filed and the resolution pursued in accordance with local district policy:  submitted to the Superintendent of the Webb City R-7 School District.  If the issue cannot be resolved at the local level, the complainant may file a complaint with the Missouri Department of Education.  If there is no evidence that the parties have attempted in good faith to resolve the complaint at the local level, the Department may require the parties to do so and may provide technical assistance to facilitate such resolution.

    Any persons directly affected by the actions of the Department may file a similarly written complaint if they believe state or federal laws or regulations have been violated, misapplied, or misinterpreted by the Department itself.

    Anyone wishing more information about this procedure or how complaints are resolved may contact local district or Department personnel.